| 000 -CABECERA |
|---|
| fixed length control field |
nam a22 4500 |
| 003 - IDENTIFICADOR DEL NUMERO DE CONTROL |
|---|
| campo de control |
DO-SdAHR |
| 005 - FECHA Y HORA DE LA ÚLTIMA TRANSACCIÓN |
|---|
| control field |
20171115104156.0 |
| 008 - DATOS DE LONGITUD FIJA--INFORMACIÓN GENERAL |
|---|
| fixed length control field |
130701s2013 sp | |||| 000 0 spa |
| 015 ## - |
|---|
| -- |
|
| 020 ## - ISBN |
|---|
| International Standard Book Number |
9788496627628 |
| 035 ## - |
|---|
| -- |
|
| 040 ## - FUENTE DE LA CATALOGACIÓN |
|---|
| Original cataloging agency |
DO-SdAHR |
| Language of cataloging |
spa |
| Transcribing agency |
DO-SdAHR |
| Description conventions |
|
| 041 1# - CÓDIGO DE IDIOMA |
|---|
| Language code of text/sound track or separate title |
spa |
| Language code of original |
|
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
|
| 082 ## - CLASIFICACIÓN DECIMAL DEWEY |
|---|
| Classification number |
658.83 |
| Item number |
C666c |
| 100 1# - AUTOR PERSONAL |
|---|
| Personal name |
Cockerell, Lee |
| 240 14 - UNIFORM TITLE |
|---|
| Uniform title |
The customer rules |
| Language of a work |
Español |
| 245 13 - TÍTULO |
|---|
| Title |
El cliente pone las reglas : |
| Remainder of title |
39 normas esenciales para brindar un servicio excepcional / |
| Statement of responsibility, etc. |
Lee Cockerell ; [traducción, María Eugenia Villegas Lamberti] |
| 250 ## - MENCIÓN DE EDICIÓN |
|---|
| Edition statement |
|
| 260 ## - PUBLICACIÓN, DISTRIBUCIÓN, ETC. |
|---|
| Place of publication, distribution, etc. |
Barcelona : |
| Name of publisher, distributor, etc. |
Empresa Activa |
| Date of publication, distribution, etc. |
2013 |
| 300 ## - DESCRIPCIÓN FÍSICA |
|---|
| Extent |
188 p. ; |
| Dimensions |
22 cm |
| 490 0# - DECLARACIÓN DE LA SERIE |
|---|
| Series statement |
Gestión del conocimiento |
| 650 #7 - MATERIA TEMÁTICA |
|---|
| Topical term or geographic name entry element |
Relaciones con el cliente |
| Source of heading or term |
|
| 942 ## - ELEMENTOS DE ENTRADA AGREGADOS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Libros |
| 956 ## - LOCAL ELECTRONIC LOCATION AND ACCESS (OCLC) |
|---|
| Host name |
2 |
